Privacy Policy

Alpine Auto Glass LLC (“Alpine,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or otherwise interact with our business.

By using our services or providing us with your information, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information You Provide:

• Name, address, phone number, and email address
• Vehicle information (year, make, model, VIN)
• Driver’s license number (when required for service verification)
• Insurance policy information (carrier, policy number, claim details)
• Payment information (credit card numbers, billing address)
• Service preferences and appointment details
• Communications with our staff (emails, phone calls, text messages)

Information Collected Automatically:

• IP address and device information when you visit our website
• Browser type and operating system
• Pages viewed and time spent on our website
• Referring website or search terms used to find us
• Location data (with your permission) for mobile service scheduling
• Cookies and similar tracking technologies

Information from Third Parties:

• Insurance companies (coverage verification, claim details)
• Vehicle history databases (to obtain accurate vehicle specifications)
• Credit reporting agencies (when financing is requested)
• Service partners and vendors who assist in providing our services

How We Use Your Information

To Provide Services:

• Schedule and complete auto glass repair and replacement services
• Verify insurance coverage and process claims
• Process payments and maintain billing records
• Communicate with you about your service appointments
• Provide mobile service at your specified location
• Perform ADAS recalibration and related services

Business Operations:

• Improve our services and customer experience
• Analyze website usage and optimize our online presence
• Send service reminders and follow-up communications
• Request reviews and feedback about our services
• Comply with legal obligations and respond to legal requests
• Prevent fraud and maintain security

Marketing Communications:

• Send promotional offers and service specials (with your consent)
• Provide information about new services we offer
• Share automotive safety and maintenance tips
• Conduct customer satisfaction surveys

You may opt out of marketing communications at any time by clicking the unsubscribe link in emails, texting STOP to SMS messages, or contacting us directly.

How We Share Your Information

Insurance Companies: We share necessary information with your insurance carrier to verify coverage, file claims, and receive payment for services covered under your policy.

Service Partners: We may share information with vendors who assist us in providing services, including glass suppliers, ADAS calibration equipment providers, and payment processors. These partners are contractually obligated to protect your information.

Legal Requirements: We may disclose information when required by law, such as in response to subpoenas, court orders, or legal processes, or to protect our rights, property, or safety.

Business Transfers: If Alpine Auto Glass is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

With Your Consent: We may share information with third parties when you explicitly authorize us to do so.

We Do Not Sell Your Information: Alpine Auto Glass does not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

We implement reasonable physical, technical, and administrative security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure storage of physical records in locked facilities
• Encryption of sensitive data transmitted over the internet
• Access controls limiting employee access to personal information
• Regular security assessments and updates to our systems
• Secure disposal of records when no longer needed

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Service records: 7 years (for warranty and legal purposes)
• Payment records: 7 years (for tax and accounting requirements)
• Insurance claim documentation: 7 years
• Marketing contact information: Until you opt out or request deletion
• Website analytics data: 26 months

Your Privacy Rights

Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections to inaccurate information.

Deletion: You may request deletion of your personal information, subject to legal and contractual obligations that require us to retain certain records.

Opt-Out of Marketing: You may opt out of receiving marketing communications at any time while still receiving service-related communications.

Do Not Track: Our website does not currently respond to “Do Not Track” browser signals, but you can control cookies through your browser settings.

California Residents: California consumers have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information (though we do not sell personal information).

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze website traffic, and deliver personalized content. Types of cookies we use include:

Essential Cookies: Required for basic website functionality, such as shopping cart features and secure login.

Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve performance and user experience.

Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookie preferences through your browser settings. Note that disabling cookies may limit your ability to use certain website features.

Third-Party Links

Our website may contain links to third-party websites, including insurance carrier portals, review sites, and social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Alpine Auto Glass does not knowingly collect personal information from children under 13 years of age. Our services are intended for adults. If we discover that we have inadvertently collected information from a child under 13, we will delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. We will post the updated policy on our website with a new effective date. Material changes will be communicated to customers via email when possible. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact:

Alpine Auto Glass LLC
Privacy Officer
9514 E Montgomery Dr. #34
Spokane Valley, WA 99206
Phone: (509) 892-6699

For privacy-related requests, please include “Privacy Request” in the subject line and provide sufficient detail for us to verify your identity and process your request.